ADIL's CV
ADIL ASHRAF ABDUL RAZAK ASHRAF
OPERATIONS EXECUTIVE - AUTOMOTIVE WORKSHOP
Profile summary
Accomplished Operations Executive with 6 years of progressive experience in automotive workshop management, floor operations, and client relations. Multilingual professional bringing hands-on GCC experience in directing daily workshop activities, scheduling service deliveries, and supervising premium customization projects. Dedicated to maintaining strict adherence to quality inspection standards, inventory control protocols, and operational efficiency.
Career highlights
Automotive Workshop Floor Management: Directed daily floor operations and allocated tasks to technicians, detailers, and painters to ensure optimal productivity and strict adherence to timelines.
Customer Account Handling: Handled inquiries and service requests for over 60 customers daily while maintaining a high retention rate through proactive communication.
Heavy Vehicle Maintenance: Gained hands-on technical experience in heavy vehicle maintenance with a tenure spanning 6 months, focusing on engine overhauls and transmission servicing.
Key skills
Professional experience
Directs daily floor operations, allocating tasks to technicians, detailers, and painters. Manages specialized inventory, monitors specialized tools, and establishes material-handling protocols to support workshop output.
- Supervises high-end customization projects, including premium PPF application, ceramic coating, full vehicle wraps, and bespoke detailing.
- Develops streamlined workflow processes that enhance workshop capacity and maintain quality standards.
- Acts as the primary point of contact for premium clients, translating customer requirements into precise job cards while providing accurate cost and time estimates.
- Conducts rigorous pre-delivery inspections on all vehicles to guarantee that paintwork, structural repairs, and detailing meet luxury automotive standards.
Managed client accounts, operational scheduling, and daily route logistics for service delivery across the UAE. Handled incoming inquiries and service requests while tracking daily sales targets, customer feedback, and delivery performance metrics.
- Processed service requests for 60 customers daily.
Executed heavy vehicle maintenance tasks within a public transport workshop environment. Supported senior engineers by diagnosing complex mechanical and electrical faults. Maintained industrial safety standards and adhered to preventative maintenance schedules.
- Performed engine overhauls, braking systems work, suspension repairs, and transmission servicing on heavy transport vehicles.
- Applied structural diagnostic workflows to identify and address intricate mechanical and electrical faults.
- Managed tool inventory and followed strict safety protocols within the workshop.
Directs daily workshop operations across Abu Dhabi, guiding teams of technicians, detailers, and painters to maintain adherence to delivery schedules. Acts as the primary point of contact for premium clients, managing estimates and job card translation while overseeing specialized tool and material inventory protocols.
- Supervised high-end customization projects, including premium paint protection film application, ceramic coating, full vehicle wraps, and bespoke detailing, ensuring a zero-defect finish.
- Developed workflow processes that raised workshop capacity and reduced vehicle delivery times while maintaining quality standards.
- Conducted rigorous pre-delivery inspections on vehicles to guarantee that paintwork, structural repairs, and detailing met luxury automotive standards.
- Handled service requests for over 60 customers daily while maintaining retention rates through problem-solving and corporate communication.
Education
Certifications
Languages
English · Fluent
Hindi · Fluent
Tamil · Fluent
Malayalam · Fluent